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ISO 20000

ISO/IEC 20000 is the primary globally recog-nized standard for IT benefit administration. The standard is distributed in two sections: ISO/IEC 20000-1 traces prerequisites for creating and imple-menting an IT administration framework; and ISO/IEC 20000-2 clarifies best practice for administration oversee ment. The standard blueprints how to actualize IT benefits that are driven by and bolster business targets – instead of just innovation needs. Both parts of the standard have been reconsidered to bolster ITIL – demonstrate to ing you best practices to build limit and execution.

ISO 20000 is a worldwide standard that portrays the necessities for a data innovation benefit administration (ITSM) framework. The standard was produced to reflect the accepted procedures portrayed inside the IT Infrastructure Library (ITIL) structure. ISO 20000 additionally underpins different systems, for example, Microsoft's Operations Framework.

Why implement IT service management?

Specialist organizations need to convey the absolute best for their clients, notwithstanding, now and again even with new innovations or unanticipated conditions they can battle. The standard sets out best practice for IT specialist co-ops, including both inward divisions conveying inside an association and outsourced administrations. Confronting clashing business conditions, for example, time and cost, suppliers frequently end up investing an excessive amount of energy responding to issues as opposed to investing time averting them. Great suppliers will arrange, preparing, examining and working with clients to guarantee issues don't happen in any case.

While endeavoring to convey elevated amounts of administration to their clients, suppliers are additionally being requested enhanced quality, bring down expenses and speedier client reactions. An incorporated system for conveying and overseeing IT administrations to the client can give control, more prominent viability and open doors for development inside the association. This standard gives such a structure.

Who is it significant to?

IT benefit administration is material for any association, expansive or little, in any area or part of the world which depends on IT benefits. The standard is especially appropriate for inside IT specialist organizations, for example, IT offices and outside IT specialist co-ops, for example, IT out-sourcing associations. The standard is having a beneficial outcome in a portion of the main IT - subordinate areas, for example, the business procedure outsourcing, broadcast communications, back and open parts.

ISO/IEC 20000-1:2011 can be used by:


  • an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled;
  • an organization that requires a consistent approach by all its service providers, including those in a supply chain;
  • a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements;
  • a service provider to monitor, measure and review its service management processes and services;
  • a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS;
  • an assessor or auditor as the criteria for a conformity assessment of a service provider's SMS to the requirements in ISO/IEC 20000-1:2011.