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ISO 9001

ISO 9001 - Quality management

The ISO 9001 family addresses different parts of value administration and contains some of ISO's best known measures. The principles give direction and devices to organizations and associations who need to guarantee that their items and administrations reliably meet client's necessities, and that quality is reliably made strides.

Standards in the ISO 9001 family include:


  • ISO 9001:2015 - sets out the requirements of a quality management system
  • ISO 9000:2015 - covers the basic concepts and language
  • ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective
  • ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems.

ISO 9001 is the universal standard that determines prerequisites for a quality administration framework (QMS). Associations utilize the standard to exhibit the capacity to reliably give items and administrations that meet client and administrative necessities. It is the most mainstream standard in the ISO 9000 arrangement and the main standard in the arrangement to which associations can confirm.

ISO 9001 was initially distributed in 1987 by the International Organization for Standardization (ISO), a global office made out of the national benchmarks collections of more than 160 nations. The present adaptation of ISO 9001 was discharged in September 2015.

ISO 9001 affirmation is appropriate for all sizes and sorts of associations and is settled the world over as an important Quality Management System standard. It is reasonable for associations in all industry areas and will help your association to enhance administration procedures to contend locally as well as all inclusive.

The procedure incorporates the whole association and requires senior administration purchase in, it is not only an element of the Quality Department. To accomplish ISO 9001 accreditation your association needs to show that it can meet the administrative prerequisites and apply the framework viably to be of genuine advantage to your clients.

Some of the benefits to your organisation:

  • Provides senior management with an efficient management process
  • Sets out areas of responsibility across the organisation
  • Mandatory if you want to tender for some public sector work
  • Communicates a positive message to staff and customers
  • Identifies and encourages more efficient and time saving processes
  • Highlights deficiencies
  • Reduces your costs
  • Provides continuous assessment and improvement
  • Marketing opportunities

Some of the benefits to your customers:

  • Improved quality and service
  • Delivery on time
  • Right first time attitude
  • Fewer returned products and complaints
  • Independent audit demonstrates commitment to quality